Tech help and lessons
Phones, tablets, computers, TVs, smart devices, the works. I explain things simply and fix them patiently, and you never have to feel rushed or silly for asking.
In-home senior support, Vancouver
Kind, caring help, right at home.
I help older adults feel at ease, whether that's making sense of a new phone, staying safe from scams, or simply sharing a good story over a cup of tea. I come to you, I take my time, and I treat you like family. And through the SoulSeen Network, I can bring in trusted help for whatever else life brings.
Serving Vancouver and nearby communities
What I do
How I can help
I'm probably best known for making technology simple, but what I love most is being someone you can count on, for a tech question, a helping hand, or good company.
New device setup
Got something new? I'll come over, unbox it, set everything up, and stay until you feel comfortable using it on your own.
Errands and everyday help
Groceries, the pharmacy, appointments, a bit of paperwork, or small tasks around the house. I'm glad to lend a hand so life feels a little lighter.
Companionship and activities
Some of my favorite time is spent simply being with people. A friendly visit, a real conversation, a game, a walk, or a favorite activity together.
Senior tech support
Confident with your devices, safe from scams
Technology should make life easier, not stressful. From your phone or tablet to email, photos, and video calls with the grandkids, I'll help you feel comfortable and in control, never overwhelmed or talked down to. We take it slow, and if something needs explaining twice, that's completely fine by me.
Staying safe from scams and fraud
How it works
Getting help is simple
An easy, friendly process from the very first hello.
- 1
Reach out
Send a message through the form, whenever it suits you.
- 2
We talk it through
A relaxed, no-pressure conversation about what you need and how I can help.
- 3
I lend a hand
Warm, unhurried help, wherever you feel most at home.
- 4
Ongoing support
I'm here whenever something new comes up.
About
Hi, I'm Austin.
I'm a Vancouver native, and honestly, seniors have always been my favorite people. Wherever I go, I seem to get adopted by them, whether I'm leading activities as the Life Enhancement Specialist at Highgate Senior Living (where I still volunteer every week) or just swapping stories with folks on a family cruise. I got my start in emergency services, and over 10 years helping people with technology at AT&T and Geek Squad taught me how to make even the most confusing device feel simple and stress-free. But what matters most to me is the person in front of me. I lead with honesty, patience, and real compassion, and I treat everyone I help the way I'd treat my own family.
- Vancouver native
- Fire Cadet & Resident FF/EMT, CPR & First Aid certified
- Highgate Senior Living, volunteers weekly
- Over 10 years at AT&T and Geek Squad
The SoulSeen Network
You are never figuring it out alone
I'm a founding member of the SoulSeen Network, and the person you'll meet for anything technology related. Alongside me is a trusted group of independent concierge and care professionals, each with their own strengths, so whatever your family is facing, you'll be matched with the right person. I'm always glad to make the introduction.
It started with three of us, coworkers from senior living. We kept seeing the same thing: families needed more than a facility could offer. So we built it.
Today, one call can connect you to:
Get in touch
Send me a message
Tell me a little about what you need, and I'll get back to you by email, usually within a day. No pressure, and no obligation at all.